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  • 42 Kishorn Road, Applecross, Western Australia, Australia

Rentwest Solutions - Applecross

42 Kishorn Road, Applecross, Western Australia, Australia

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Average for Applecross

3 2 2 $454
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Rentwest Solutions - Applecross

Rentwest Solutions - Applecross

08 9314 9888

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Reviews

Where to start...they charged us for pre-existing issues that were noted on the condition report when we moved in, made up false cleaning and gardening claims at huge cost to our bond, ignored... en
Where to start...they charged us for pre-existing issues that were noted on the condition report when we moved in, made up false cleaning and gardening claims at huge cost to our bond, ignored our vacate day photos and repeated bond dispute emails until we took the matter to consumer protection, accused us of stealing house fixtures on the final inspection report then added at the end of it that they had found what we were accused of stealing, tried to claim we stole a $5 kmart clam pool even though it was broken and left as rubbish in the backyard when we moved in, charged the previous tenants and us the same amount for a backyard cleanup that was never done as the property was full of rubbish when we moved in, accused the accredited carpet cleaner we hired of leaving a stain on the entry carpet because we couldn't afford to use their recommended carpet cleaner.... not to mention they never returned calls or emails pertaining to property maintenance until it was a real problem, rarely showed up on the right day for rent inspections, and were very quick to breach if rent was late by a few days even if it was their screw up. They really are not worth your time or money. They WILL try to take your bond, and they will fabricate lies to get it. Don't let them get away with it, take them to court and call their bluff! Their "team" of property managers are about as useful as tits on a bull. They are the typical petty, power tripping young women who are trained and managed by older, even more petty women who couldn't use their incompetent brains to get a real job, so they became property managers. The team at rentwest truly are a special kind of stupid and ignorant. Don't waste your time, as an owner or a tenant. Check out their Google reviews for more info.
-VOTE
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Rentwest Solutions - Applecross

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So where do we begin? 1. A "team" of agents mange each property, instead of a single agent. Good luck getting anything done with communication so unbelievably poor that it's a... en
So where do we begin?

1. A "team" of agents mange each property, instead of a single agent. Good luck getting anything done with communication so unbelievably poor that it's a shock they're still in business.
2. Expect little to no support when something requires fixing by the owners
3. Expect little to no support when asking for any detail regarding the property in terms of fixtures that may require repair.
4. Expect NO RESPONSE when asking to add a feature (Ceiling fan or the like) to the property
5. Expect an argument on vacate over the bond, and repairs that "Must" be carried out (including structural wear and tear which is usually the responsibility of the owner)

This was well and truly the worst rental experience I have had to date. Right from the start, the agency has been sub-par with even the simplest of requests. Any request to make improvements to the property fell on deaf ears, and were not acknowledged at all. Constant confusion over who was actually managing the property. Immense lack of communication between the team members bordering on the ridiculous.

After using the Rentwest recommended cleaner, still got an email outlining the further cleaning that was required at our own expense. Only when legal action was threatened did they acknowledge that it was their responsibility as it was their cleaner. There has been constant argument over a complete lack of communication, or information whilst they held our bond "hostage" for 6 WEEKS without trying to resolve a single issue.

Eventually I escalated the matter through to their General Manager (who does not manage any properties) and informed her that I had filed a grievance with the District Court. Suddenly, after 6 weeks of having the keys back already, they suddenly managed to sort out all remaining issues within 5 working days.

Overall, would absolutely not recommend Rentwest as an agent.
-VOTE
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Rentwest Solutions - Applecross

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Agent "Rentwest solutions". As a tenant expect poor service, exorbitant rental increases preying on difficulty of moving and fabricated damages claims. As an owner expect poor service,... en
Agent "Rentwest solutions". As a tenant expect poor service, exorbitant rental increases preying on difficulty of moving and fabricated damages claims. As an owner expect poor service, extended vacancy periods and legal costs as tenants recover their bond. Avoid.
-VOTE
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Rentwest Solutions - Applecross

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Average rating: 0.0 from 3 reviews.

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