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Rentwest Solutions - Applecross

2/42 Kishorn Road, Applecross, Western Australia, Australia

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Average for Applecross

3 1 2 $443
Rent Guide
Rentwest Solutions - Applecross

Rentwest Solutions - Applecross

08 9314 9888

Disclaimer: logo is not authorised by, sponsored by, or associated with the trademark owner and is displayed only for the purposes of describing and identifying products or services of the company

So where do we begin? 1. A "team" of agents mange each property, instead of a single agent. Good luck getting anything done with communication so unbelievably poor that it's a... en

So where do we begin?

1. A "team" of agents mange each property, instead of a single agent. Good luck getting anything done with communication so unbelievably poor that it's a shock they're still in business.
2. Expect little to no support when something requires fixing by the owners
3. Expect little to no support when asking for any detail regarding the property in terms of fixtures that may require repair.
4. Expect NO RESPONSE when asking to add a feature (Ceiling fan or the like) to the property
5. Expect an argument on vacate over the bond, and repairs that "Must" be carried out (including structural wear and tear which is usually the responsibility of the owner)

This was well and truly the worst rental experience I have had to date. Right from the start, the agency has been sub-par with even the simplest of requests. Any request to make improvements to the property fell on deaf ears, and were not acknowledged at all. Constant confusion over who was actually managing the property. Immense lack of communication between the team members bordering on the ridiculous.

After using the Rentwest recommended cleaner, still got an email outlining the further cleaning that was required at our own expense. Only when legal action was threatened did they acknowledge that it was their responsibility as it was their cleaner. There has been constant argument over a complete lack of communication, or information whilst they held our bond "hostage" for 6 WEEKS without trying to resolve a single issue.

Eventually I escalated the matter through to their General Manager (who does not manage any properties) and informed her that I had filed a grievance with the District Court. Suddenly, after 6 weeks of having the keys back already, they suddenly managed to sort out all remaining issues within 5 working days.

Overall, would absolutely not recommend Rentwest as an agent.

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Rentwest Solutions - Applecross

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Agent "Rentwest solutions". As a tenant expect poor service, exorbitant rental increases preying on difficulty of moving and fabricated damages claims. As an owner expect poor service,... en

Agent "Rentwest solutions". As a tenant expect poor service, exorbitant rental increases preying on difficulty of moving and fabricated damages claims. As an owner expect poor service, extended vacancy periods and legal costs as tenants recover their bond. Avoid.

-VOTE
No StarNo StarNo StarNo StarNo Star 0 out of 5

Rentwest Solutions - Applecross

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Average rating: 0.0 from 2 reviews.

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