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  • 1004 North High Point Road, Madison, Wisconsin, United States
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1004 North High Point Road, Madison, Wisconsin, United States

1004 North High Point Road, Madison, Wisconsin, United States

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TR Mckenzie as a leasing company is great. The managers at this Silverstone are not. The property manager always leaves early. The office is supposed to be open from 9:00-5:00 but is typically... en

TR Mckenzie as a leasing company is great. The managers at this Silverstone are not. The property manager always leaves early. The office is supposed to be open from 9:00-5:00 but is typically closed by 4:15 because she just goes home. If you're expecting a package, make sure you track it and email her early in the day to let her know to leave it out for you (UPS/FedEx will deliver to the office if you're not home) or you'll be waiting until she's back in the office to be able to get it.

They're also shitty about maintenance. They give no notice of when to expect them and they don't give you any notice that they were there--you just have to figure out if the problem was fixed on your own. Other places I've rented from would leave a note saying we could expect someone in a specific timeframe, then the maintenance guy would leave a note when he was done saying what work he did. The only time we ever got a note like this at Silverstone was when they were coming to change the air filters. When we were getting ready to move, we started getting notices that they were going to show our apartment. The form they left had fields for notes and check boxes for maintenance on it, but they opted not to use it.

During our time there we had issues with condensation and mold on the windows during the winter (made worse if we turned the heat up) and had the lock on our back sliding door break. The fixes they used for the condensation didn't do anything. Fixing the lock on our door took them 2 weeks and they didn't let us know what the hold up was at all. When we asked, Lisa tried to play it off as not being able to lock our apartment wasn't a big deal because, "if somebody wanted to break in, they could anyway."

Again, TR Mckenzie is great, Silverstone is not. The home buyer program is awesome. Work with ****, she's great.

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Rented: Oct 2013 - Jun 2015

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Average rating: 0.0 from 1 reviews.

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